#1 Professional Workshops/Outstanding Presentations

Workshops

Our Workshops Are:

Our Workshops

Burnout Prevention, Emotional Intelligence/Leadership and Communication, and Patient Experience

Burnout Prevention in Healthcare: For Administrators and Clinicians

Burnout Prevention in Healthcare: For Administrators and Clinicians is a 2-hour workshop designed to address burnout in healthcare organizations. The workshop teaches participants about the causes of burnout, the signs of burnout, and solutions for burnout from the perspective of a healthcare administrator and a provider. The workshop is extremely interactive and engaging whether virtual or in-person. The virtual workshop uses online polling throughout to help participants develop their own burnout action plan to address their burnout. Participants are also asked to leave their suggestions on improving burnout within their organization on the workshop survey. The data from the survey is collected and shared with organizational leadership in a debrief report. Additionally, we offer solutions based on the feedback provided on the survey.

Burnout Prevention Workshop Objectives

EQ/Leadership Workshop Objectives

Emotional Intelligence in Healthcare: Improve Your Leadership and Communication Skills

Emotional Intelligence in Healthcare: Improve Your Leadership and Communication Skills is a 2-hour interactive workshop delving into improving emotional intelligence, identifying successful leadership styles, optimizing communication, and developing leadership skills. Our workshops are fun and educational. This workshop provides participants with activities to develop their emotional intelligence, leadership, and communication. The workshop is based on the principles of the DISC Assessment and can be customized to help organizations revitalize their culture to prevent burnout and improve job satisfaction amongst their employees. This workshop is unique in that it is specifically designed for healthcare organizations and healthcare leadership.

The Science of Patient Experience

The Science of Patient Experience is a 2-hour interactive workshop focused on teaching healthcare providers strategies to convey empathy, social psychology/behavioral economics and the patient experience, and diffusing aggressive patients. The workshop offers participants concrete examples from provider experiences as well as psychological research to provide techniques to healthcare providers in order to elevate the patient experience. The workshop demonstrates how optimizing the patient experience is key to improving patient satisfaction and clinical outcomes. If your organization is invested in generating more referrals, improving patient retention, and maximizing clinical outcome, this is the workshop for you!

Patient Experience Workshop Objectives

Our workshops have generated amazing feedback from participants. Below is a sampling of what participants have said about our workshops in our surveys.

Very informative, research based, educator was very down to earth with a rather practical approach that made the 2 hrs so enjoyable. Will definitely incorporate some of the strategies suggested and will recommend this workshop to friends and colleagues

Workshop was great - very informative and increased my self awareness of emotions etc around possible feelings of burnout

The workshop was excellent and well presented. Thank you for presenting it to us!

It was a very effective workshop. It opened my eyes and actually increased my stress level by bringing up issues that I was holding down and trying to control. I do exercise 45-60 mins a day and have a second job on the weekend which demands physical activity. You did provide me with insight and strategies. Thank you for being a 'middle man' to the Agency Administration for me.

I am reminded to make myself a priority in self care and to be kinder to myself. I see the burnout in others and encourage them and try to lessen their frustrations but not my own. Thank you for a great webinar.

I thought it was great, lots of great options to combat burnout and tools to recognize it and define it. I really liked how some of the workshop was geared towards admin and their effect on the thearpists/nurses.

It was excellent you hit all the points of workplace burn out. And it made me realize and acknowledge the fact that I am burnt out. During the break I called my colleague and I said as you're speaking I feel like I needed to cry and I did which did assist. But the acknowledgment is important in orderTo be able to move forward and stay healthy

Thank you excellent job presenting material. Loved the interactive components . Thank you for caring this is so Relevent to how many of us are feeling.

Ari is very knowledgeable, and his workshop is very informative and gives you tips on how to combat burnout in all aspects of life both personal and professional.

Helpful to know that all these feelings are shared and normal. Good strategies for helping to cope.

Lots of good specific examples to homecare that we think and obsess about on a daily basis. Sometimes to listen to an outside opinion helps.

The workshop was very informative and allowed me to take the time to self evaluate and learn skills to adjust my situation.

Thank you so much for taking the time to complete this! Wonderful information and great interaction, even virtually.

It has opened up another avenue for me to get to know myself and my staff better

A new perspective for me. Lots to think about. Areas I need to improve - be less critical of management - i got a glimpse into their perspective

This session was very informative and educational there is definitely some information from this session I will use

GREAT WORKSHOP OVERALL

Very good suggestions for managing and avoiding burnout

Quite enlightening

Helpful to know that all these feelings are shared and normal. Good strategies for helping to cope.

Awesome topic/info

Very informative, presentation was in format and language that were easy to follow.

Lots of good specific examples to homecare that we think and obsess about on a daily basis. Sometimes to listen to an outside opinion helps.

The workshop was very informative and allowed me to take the time to self evaluate and learn skills to adjust my situation.

This seminar was very helpful! It made me start to look more carefully at myself and my areas of discontent or dissatisfaction, in part due to my own shortcomings. It will help me to shape how and what I need to do to be functioning at a better, satisfactory level. I have always found joy in working with people to help them this is my Core Essence and has always been. I know that I can continue to be better at what I do but yet I need to take care of myself as well. Thank you for this great insightful webinar!

I felt you were very organized with good examples

Very informative and helpful.. Will incorporate LEAN and SMART methods into my daily routine to increase efficiency

it was a great course! Looking back, i was experiencing burnout with my last job and did not realize it until I left the organization

THIS WORKSHOP IS VERY EDUCATIONAL AND I THINK IT WILL BE USEFUL. IT'S A GOOD CONFIRMATION THAT IM ON THE RIGHT TRACK PREVENTING MY BURNOUT COZ I HAVE BEEN DOING SOME OF THE THINGS THAT THE SPEAKER MENTIONED TO REDUCE WORKPLACE BURNOUT

Nice job, very relevant, practical information and strategies

Thank you, excellent job presenting material. Loved the interactive components

Well presented, informative. Engaging speaker

Extremely helpful workshops on preventing burnout in healthcare. I will us a lot of the strategies you discussed moving forward, including being more committed to meditation and mindfulness. I was pleasantly surprised at how interactive the workshop was on a virtual platform. Thank-you!

You did a great job keeping us engaged throughout. I appreciate the fact that you are advocating for us to our leadership team

Amazing workshop, I hope to attend some more of your courses in the future.

The techniques you discussed were really insightful. I will definitely incorporate some of the techniques from this workshop in my routine. Thanks again

The speaker was so passionate on the topic of burnout prevention. I really enjoyed his stories. I could relate to the fact that he experienced burnout. It was great to hear a new perspective on reducing burnout from a healthcare provider.

Emotional intelligence is such a critical element of leadership in healthcare. Thanks for highlighting the research behind the concepts. I have been to other workshops on the topic, and this was the best one. It was able to demonstrate reasoning behind the value in emotional intelligence. Thanks again for helping us develop important skills to improve our culture

Patient experience is often referred to as soft skills, but this course changed my perception of patient experience. Now I see in a scientific light and understand why patients respond favorably to certain responses and unfavorable to other actions of the provider. This course is sure to produce better patient outcomes. Really innovative stuff!

Burnout is such a significant issue in healthcare. It's great to see our organization focusing on reducing burnout. I really appreciate the energy and style of this workshop. We were engaged throughout the workshop. Awesome Job!

Communication is such an important element of leadership. I appreciate the techniques you showed us to improve communication. Fantastic activities during the workshop

Learning about social psychology and human biases was cool. I never knew how much science there was to human decision making. Understanding the science behind patient experience will strongly impact the way I interact with my patients

I always thought that leadership was inborn. However, your workshop focused on leadership skills that could be developed to improve my leadership abilities. I am going to focus on building my ability to be a transformational leader, and really role model the way I want my staff to act. Really insightful workshop that will make a strong impact on my leadership

I never analyzed my own causes of burnout in healthcare until your workshop. I knew I felt burnt out, but didn't know how to deal with it. Thanks for presenting this burnout prevention workshop and creating an action plan for me to help reduce that burnout. I was ready to leave healthcare, but now I am going to make an effort to reduce my burnout

Amazing workshop, great job! Really enjoyed the interactive nature and activities in the workshop. Would highly recommend this workshop for organizations looking to prevent and reduce burnout in healthcare

I love that I could participate in this workshop from the comfort of my own home. I enjoyed the presentation and found it to be highly beneficial. I assumed that patient experience skills could not be learned. However, what I learned during your workshop was the science of patient experience. The speaker had great mastery over the topic and clearly enjoyed presenting the material. Great job!

My burnout was getting worse and worse. Burnout in healthcare needs to be addressed. Tired of being ignored. Thanks for sharing some really helpful techniques to reduce burnout.

I wish my company had brought you in earlier. We need someone to share our feelings with leadership. I want to feel heard, and I finally feel like somebody will share our feelings with leadership

My previous patient experience training consisted of a business development professional telling us to smile more around patients. That was it! I was really disappointed. This workshop was a breath of fresh air. Finally, a scientific approach to patient experience, not just telling us what to do. I especially enjoyed the subject of empathy. I don't always feel empathy toward my patients, but I want to express empathy. It was great to learn how to convey empathy

Emotional intelligence is often overlooked by healthcare companies. Yet, it's so important to developing a healthy work culture. Thank-you for sharing your ideas with us and helping us increase our emotional intelligence and leadership skills.

Organized and interesting. Love to learn about leadership and leadership skills. I want to be the best leader I can be. This workshop really highlighted different leadership styles and how my personality really fits the transactional leadership style.

Fantastic workshop!!!! I gained so much on burnout prevention. Thank-you!!!!

The speaker was very engaging and passionate about patient experience. It was so nice attending a patient experience workshop. Too often, clinical skills are placed before patient experience skills.

I enjoyed it and found it helpful. I appreciate your passion on burnout prevention.

I wish we had this leadership workshop many years ago. Such a great workshop on developing leadership skills. Highly recommend!

WOW! I never knew there was so much information and psychology in patient experience. This workshop is awesome and really needs to be shared with other organizations. Every clinician needs to understand the importance of patient experience skills and how to implement the strategies in this workshop to elevate the patient experience. Really fantastic!

I usually don't leave feedback, but I loved this workshop. It validated my feelings of burnout and gave me some concrete techniques to reduce burnout. Burnout in healthcare is crushing the system. Thanks for playing a part in reducing burnout!

Such an amazing course. Organized, interactive, and a fantastic speaker. Thanks for presenting us a method to improve our leadership skills

This was an incredible workshop that will lead to change for the better in our organization. I love my company, but I still think there is room for growth. This burnout prevention workshop and you acting as a liaison to the leadership team is a recipe for change. Thanks, and keep up the good work.

I feel empowered by your leadership workshop. I have been trying to improve as a leader but was stuck as to how to do so. Your workshop enlightened me as to how to improve my leadership skills. I also appreciated that the workshop was not generic, but specific to healthcare.

How did you come up with your patient experience workshop? I have never heard of the psychological concepts that you spoke about in the workshop. I am so excited to study social psychology, thanks for the book recommendations. I look forward to taking some more of your courses. Thanks again and have a great day!

In addition to our workshops, check out our Patient Experience Page for more info on our patient experience training programs. To learn more about our workshops or to book our workshops for your healthcare organization, schedule a Zoom chat with us, we would love to speak with you!